Warranty & Returns

TERMS OF WARRANTY

All our parts come with a return to base warranty starting at the date of purchase. Our warranty terms are lifetime for all mobile phone parts, 12 months for all mobile phone accessories and 6 months for all mobile phone batteries.

Please arrange defective/faulty part to be sent back to our address, we will arrange the replacement parts in 48 hours after we receive and examine it. If you need the replacement part quicker, we can bill you for a replacement part and refund the previous payment once the faulty part has been returned in 14 days. Please note that we cannot refund postage costs, and any postage costs to return items back to us are paid by the customer. Please also note that all returns are stock depending and we reserve the right to offer a replacement or refund for the item.

Defective/Faulty items are classified as items that mechanically malfunctioned not because of user error, which is classified as damage from the result of the user dropping, spilling, or in some way altering the original state of the product.

If the returned part or product is found to be defective, then a replacement will be issued for the order. Under no circumstance will shipping fees be reimbursed, which includes the costs of returning items back to Phonesy.

When returning an item, be sure to use a reliable postage method that offers tracking numbers and pack the return items sufficiently to protect from damage in shipping. We are not liable for damage or lost products in transit back to us.

DAMAGED/MISSING/INCORRECT ITEMS

If a product is received damaged, we must be notified within 2 business days of the receipt of the package to file a damage claim on the package. Phonesy cannot be held responsible for damage to item that is not reported to us within 2 business days of the receipt of the goods. Damaged items must be reported to us prior to installation.

If any items are incorrect or missing from a shipment, Phonesy must be notified within 48 hours after you receive the goods. Proof of Purchase must be provided when requesting service or making a warranty claim under the manufacturer or extended warranties.

If Phonesy is unable to replace the product, the customer will be provided with a store credit or may be refunded the price of the product at our discretion. This credit or refund will be for the purchase price of the product excluding the associated delivery costs. If a replacement, refund, or store credit is provided as per above, the faulty item will become the property of Phonesy.